Back to list Print 15. Jun. 2017

Riga residents satisfied with public transport

An absolute majority of “Rīgas satiksme” clients are positive about Riga’s public transport  – 77% of respondents are fully or partly satisfied with the public service. These data were obtained from a survey conducted by market and public opinion research center “SKDS” involving 1305 randomly selected permanent residents of Riga aged 18-74.

A majority of “Rīgas satiksme” clients are positive about the availability and quality of public transport services – 87% and 80% of respondents, accordingly. If we evaluate data for several years, these results have even increased. For example, there were 80% for availability and 78% for quality in 2015.

Aspects related to public transport services were evaluated as very good or good.   For example, 91% of respondents are fully satisfied or rather satisfied with the availability of information about  public transport schedules, 82% are positive about the driving culture of public transport drivers, and as many (82%) are satisfied with the level of comfort in trams, trolleybuses and buses. 79% are satisfied with heating in public transport in cold weather, and 75% are positive about the range of available tickets.

“Rīgas satiksme” orders a client satisfaction survey once in two years to find out what are client’s wishes and satisfaction level, as well as to improve the quality of service.

You can find more information on „Rīgas satiksme” services, route schedules, types of tickets and other news at www.rigassatiksme.lv and also in social networks, such as Twitter, Facebook, and draugiem.lv . 

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