Tickets

What should I do to get a refund for the tickets previously purchased but not used in the personalized e-ticket, including Riga Resident Card?

  • You have to send an application in free form, requesting a refund, to e-mail info@rigassatiksme.lv as soon as possible but latest by the expiry date of the tickets. Please, provide your name, surname, personal code, number of the e-ticket and bank account number in the application.

What should I do to get a refund for the money in my e-wallet?

  • You have to send an application in free form, requesting a refund, to e-mail info@rigassatiksme.lv as soon as possible. Please, provide your name, surname, personal code, number of the e-ticket and bank account number in the application.

Is it possible to freeze my started monthly ticket? I have been using it only for two weeks and now I am going on vacation.

  • Unfortunately, the expiry term of the monthly ticket cannot be extended. We encourage you to send an application in free info@rigassatiksme.lv as soon as possible, providing the following: number of the e-ticket; name, surname, personal code; bank account number for refund purposes.
  • The application has to be submitted within the expiry term of the tickets! Please, note, that we will refund 75% of the ticket value for the remaining unused period (dividing the ticket price by number of period units and multiplying with the number of the remaining period units, excluding the date of signing of the act).

How to change an e-ticket?

  • Electronically - complete application (click here). After two working days, we invite you to visit the most convenient customer service centre to receive an e-ticket. Please bring your identity document. If you want to attach to the e-ticket a fare relief corresponding to the categories of passengers provided for in the binding regulations of Riga City Council No. 89 “On fare reductions in the public transport route network of the city of Riga”, please also present documents certifying the status;
  • In the customer service centre (opening hours and locations - here), presenting the existing e-ticket and identity document, as well as a proof of your status document. You will fill in an application and a new e-ticket will be created on the spot.

What to do if an e-ticket is lost?

  • In case one of the mentioned e-ticket types is lost, we ask you to block it. This can be done by calling information phone: +371 20361862, working hours: 8:00-20:00 (the call fee is determined by the caller's operator / selected tariff plan), as well as by going to one of "Rīgas satiksme" customer service centres. Please note that it is not possible to unblock a blocked personalized e-ticket, Riga resident card and Student e-card.

I have bought 9 trips, but the seller did not download them to my e-ticket, although the amount in the cash check shows that I have bought exactly 9 trips. When registering e-ticket on public transport, it showed me that there are 4 trips left instead of 8. Where are the remaining 4 trips?

  • 5 trip and 4 trip tickets were downloaded to the e-ticket at the point of sale. We would like to explain that different types of tickets do not add up to each other, therefore, when registering an e-ticket, the card reader does not show the balance of all ticket types available in the e-ticket. To verify the actual content of e-ticket, you can request the balance of your e-ticket at any ticket sales point or check it at the ticket vending machine, which will display the current balance of your e-ticket content.
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